Customer Experience Management and telecoms regulation

We are happy to partner with Symphony Global in organising their Singapore Telecoms World Summit 2015 on Customer Experience Management (CEM). The event will serve as a platform for C-Level Telco Speakers to share their vital views on implementing a successful CEM programme

As a regulation and CSR consultancy, we note that CEM in telecoms starts with fulfilling the minimum regulatory requirements in relation to consumer protection, number portability and customer privacy. These features would normally serve as the foundations for a competitive customer experience management system.

Customer experience management lessons will be shared by Nashad Emir, Chief Customer Experience Officer at Celcom Axiata, Malaysia, Sandra De Zoysa, Group Chief Customer Officer, at Dialog Axiata, Sri Lanka, and Brenda Lynn Dichoso, Chief Customer Care Officer at Smartfren Telecom, Indonesia. The speakers will address the internal culture change and organisational transformation around customer insight, the integration in different areas, technologies and systems, and excellence in billing communications.

You can find out more about customer experience management in telecoms summit and register here.

Bostjan Makarovic

Bostjan Makarovic

Bostjan Makarovic is Aphaia's Founder. In addition to 14 years of industry experience, he holds Queen Mary, University of London PhD in legal regulation of NGN, London School of Economics and Political Science MSc in Environmental Policy and Regulation, and is IAPP-certified international privacy professional (CIPP/E).
Bostjan Makarovic

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