Customer Experience Management (CEM) in Telecoms World Summit 2016 Singapore draws together highly-regarded expert speakers from across the ecosystem of telecommunications industry
Aphaia is proud to be media partner for the high profile CEM in telecoms event organised by Symphony Global that focuses on topics such as successful CEM strategy implementation, building a Customer First Culture, driving a seamless customer experience, increasing ROI through effective CEM strategy, customer experience metrics and KPIs, effective network planning to support the company’s CEM strategy, and improving customer experience through better billing communications.
High-profile participants at the CEM in Telecoms World Summit 2016 that will take place in Octobe 21st-22nd in Singapore include Raja Mansukhani, Head/Senior Vice President of Business Process & Operational Strategy at Celcom Axiata, Malaysia, Md Raish Ul Haque Khan, Senior Manager for Customer Experience & Digital, Banglalink Digital Communication, Banglagesh, Shah Alam Bhuiyan, General Manager and Head of Technology, Customer Complaints Management with Grameenphone, Bangladesh, or Cahyadi Poernomo, Group Head for Customer Value Management, Indosat Ooredoo, Indonesia.
Aphaia’s contribution to CEM in telecoms is data protection and privacy, which lie at the core of cunsumer trust. Telcos must not forget that prudent handling their users’ personal data, including Big Data analytics, might be crucial in maintaining their customer base at a time when we are regularly threatened by data breaches.
Do you want to find our more how Aphaia helps telecoms industry deal with personal data protection and privacy issues? Check out our Data Protection Officer outsourcing service.